Customer Acquisition & Retention

Completed2023wed26apr11:45 amwed11:45 amCustomer Acquisition & Retention11:45 am - 11:45 am(GMT+04:00) Event Type Corporate

Event Details

Whether your company is a startup or an established business, having a strong and loyal customer base while gaining new customers is crucial for long-term success. 

Join our interactive session where industry experts will share their knowledge and experiences on how to build a strong customer base and keep them coming back.

Date: Wednesday, 17 May 2023
Time: 09:30 AM – 11:00 AM
Venue: Juman Ballroom, InterContinental Ras Al Khaimah Mina Al Arab Resort & SPA

09:30 AM    Welcome & Networking
10:00 AM    Introduction – Mark Hamill, CEO, ARCET Global
10:05 AM    Welcome note – Ian Hunt, Chief Customer Experience, RAKEZ
10:10 AM    Customer Acquisition and Sales Process –
                   Paul Donnelly
10.25 AM    Strategies and Techniques for Customer
                    Retention & Loyalty – Craig Lee
10:40 AM    Q&A session


  1. Paul Donnelly (Founding Partner of Middle East Advisory Partner)

Paul is the founding partner of Middle East Advisory Partners – a boutique corporate advisory business supporting businesses on their journey to success. He has a rich history in business development and customer acquisition. He played a key role in securing some major project successes in the region working closely with clients, consultants, contractors and distribution partners. Some of these projects include Mafraq Hospital, Presidential Palace and Masdar Institute in Abu Dhabi, and Sheikh Zayed Housing Program and The Emirates Mall in Dubai.

2. Craig Lee (Partner of Kinetic Consulting Services)

Craig is a customer experience strategist, business transformation advisor, advisory board member and international keynote speaker. He supports the executive teams of Fortune 500 companies and SMEs to design and drive significant customer experience programmes with impact. Craig has worked on customer-centered change in the financial services, telecoms, luxury retail, technology, education, hospitality, healthcare and travel sectors. He is based in Dubai and consults internationally.

Click on this link to register latest by Monday, 15 May 2023.

Upcoming Events

  • 14 June 2023 – Corporate Tax: Practical information on the latest developments
  • 19 July 2023 – Navigating the Digital Landscape: Practical guides to improving your website and digital marketing


April 26, 2023 11:45 am - 11:45 am(GMT+04:00)

You must be logged in to post a comment Login

To Top